[ORDER]

In this How To [ORDER] section, we will cover the following topics : How to create order, check out, process order & payment, and shipping.

[0-A] How to CREATE ORDER ?

• Customers are welcome to put items into the shopping cart. You will find the [Add To Cart] button for each item that have available stock
  
• If You want to adjust the quantity that you want to purchase, press the [update] button, the quantity of item will be change in your shopping cart.
• Then You can continue your shopping by click [Continue] OR press [Check Out] button for check out process.

You will see some item not showing [Add To Cart] button. This is because this item is not available anymore for order. You may check again later for any update regarding any products OR simply click [email] button to send us mail to help you find the desired products

[0-B] How to CHECK OUT ?

• Please fill the NAME, EMAIL, PHONE and SHIPPING ADDRESS on this page is correctly.
• After that you can select the SHIPPING AREA according to your address area by clicking the link provided. Then choose the desired shipping method.
• Then you can select your payment method
• And you're welcome to leave us any special instruction about this order in the "Additional Notes" area. We will try our best to follow your requests.
• Lastly. press the [proceed] button to finish it

After the transaction has been made, you will get the information  email of your purchased transaction, or if you don't receive it, you can check you transaction by click HERE , fill your number transaction (ORD-###) & your email adress

[0-C] About PROCESS ORDER & PAYMENT DATELINE

We only accept payment to our account. As soon as you finish the procedure with a made transaction:

• For transaction combine with Pre-order items or only instock item, you must finish the payment it in 1x24 hours
• For Pre-order transaction only, we give 3x24 hours to finish the payment (Even if there is adjustment price , you still get the lower price)

After that time has passed, we have the right to process/delete the order only. For lowstock item, we gave priority to customers that already paid the item, not by the time transaction was made. Thank you very much for your kindly understanding, this procedure for fighting against fraudulent transaction.

[0-D] About SHIPPING ORDER

• After we received your payment, we wil send the item (within 2 days work) using the shipping method you choose.
• After the 1st step, we'll send you email the shipping number from shipping method you choose

[MEMBERSHIP & XCP Point]

[1-A] How to join our MEMBERSHIP ? (update on Jan'11)

1. Purchasing for total over Rp.10.000.000,- or around 1100 US$ (combined multiple purchase) automatically you will get 1 year membership
2. By paying the membership fee [Rp.900.000,- or 100 US$] for 1 year membership

[1-B] How to extend our MEMBERSHIP ?

1. By paying [Rp.100.000,- or 11 US$] you will get extend 1 year membership
   
2. By trading 10 XCP for 1 year membership

1. You will get an XCP Point for each Rp.100.000,- or 10 US$ purchased
2. Gain 10% discount from currency exchange rate US$ -> Rupiah, for example :

• if now using Rp.9.000,-/1 US$, member will use the exchange Rate Rp.8.100,-/1 US$
• if buy item 20 US$, the price will be Rp.162.000,- (not Rp.180.000,-) and get 1 XCP point !!

since 2010 Jan, we already change our price to wholeseller price so collect more XCP Point as our reseller

     3. As of Sept 10, 2010 member that Pre-ordering the item get XCP Point !! and for FULLY PAID pre-order transaction, you will get DOUBLED XCP Point

• for example : Preordering item with total value Rp.500.000,-/50 US$ and fully paid, you will get 5 XCP 10 XCP Point !!
  

1. XCP Point = eXtra Change Price Point , it ONLY can be traded with an item/s of your choice as much as XCP Point you have
   
2. It's a loyalty service point that MEMBER will get for every purchase made with us
3. You can view each item XCP value in the item details
4. XCP's can only be exchanged with an item with lower or equal XCP Value, for example :

• An item valued at 15 XCP Value CANNOT be exchanged with 10 XCP +Rp.50.000,-
• Also there are some items that can only be traded with your XCP or might cost you cheaper (many of it for Limited / Rare Item)
  

• As of Jan 10, 2010 only MEMBER will get XCP for every purchase (including Pre-order & Sale Items too !! also in ALL section/category !!)
• For each Rp.100.000,-/10 US$ purchased you will get 1 XCP Point
• XCP will only be valid depends on membership time period
  
• For [Games section] & [Special & Appendix Corner] purchasing will not get any XCP even for member

• You can check it by email to us with subject : " XCP " and your member ID/mail
  
• There may occasionally be a 1-2 days delay to reflect points earned or points used

• PRE-ORDER is a FULLY PAID purchase before the release date of the item
• But PRE-ORDER for OUR member is a HALF or FULLY PAID purchase before the release date of the item
• Member who have FULLY PAID will get DOUBLE XCP Point !!
• Customers who have FULLY PAID will get priority over those who have HALF PAID even they ordered earlier than the fully paid customer.
  

1. NORMAL PRE-ORDER with mark [PO]
   
2. EARLY BIRD PRE-ORDER with mark [EBdd.mm-PO] (dd.mm -> date & month of dateline last order)
   

• Preorder for all items are still available after the Early Bird Pre-order Due Date but it without early bird more discounts of 5-10%.
  
• Preorders are open while/until our stocks last !
• PLEASE NOTE !! All payment/s for the PRE-ORDER transaction/s have to be completed within 3x24 hours, after making a transaction
• SAGAHOBBY reserves the right to cancel transaction/s should the payment/s fail to reach us after the allocated time

1. Discounted Price !! (5~30% discount when item instock)
   
2. + XCP Point (member paid 50% deposit) / DOUBLE XCP Point (member paid full deposit)
3. Will SURELY get your item/s ordered as in order position
4. Will NEVER EVER be made to pay more, regardless of :
   

• the fluctuating market prices / cost in market cause rarity of item
• the fluctuating of exchange rate currency (condition apply only for FULLY PAID Preorder starting 22 Nov'08 )
  

1. A non-refundable deposit is required for all Pre-order (Even there's some delay of release date some item)
   
2. A Full Refund will only occur when SAGAHOBBY could not secure the item cause something that we don't want to happen (and XCP you get from Pre-ordering an item still will be yours)
   
3. SAGAHOBBY reserve the right to amend the price of the Pre-order item & release date of the Pre-order item with/without prior notice to the customer...
4. ...but once the transaction is complete, SAGAHOBBY shall endeavor to maintain the price stated in the Pre-order listing
5. All customer can choose to pay via Bank Transfer, ATM, or cash at our shop
6. The position(s) of Pre-order item according to the payment date , but those who have fully paid will take priority over those who half paid the item
7. SAGAHOBBY reserve the right to amend/add/delete any of the “Pre-order Terms and Condition” with/without prior notice
8. Customer are to agree to all the above Terms and Conditions when you make a Pre-order with SAGAHOBBY

[INTERNATIONAL Customer & PAYPAL payment]

International Shipping ONLY via EMS & No Returns Accepted !!

• What is EMS ? EXPRESS MAIL SERVICE, as its name, its the fastest and safest form a shipping available. Insurance is included to most countries. & tracking information is also provided.
  Time to receive package: 3-7 days (ussually its time the package arrive in your custom post office dept)
• Why No Returns Accepted ?! Because it's trackable, fastest & safest way !! You will definitely get the tracking no. + Insurance !! 100% you will get the item
  
• We will take photo of original condition item that you order, and will mail to you ...
• ... and we will as good well packed and wrap with bubble pack so you will get your orders in superb condition, but damage on shipping process is not our responsibillity ! 

International Payment ONLY via Paypal (additional 4% charges from total)

Payment with Paypal must be sent as this step : [Send money] --> [Personal payment] --> [Payment owed]

checking the box [v] I will pay the fee

notes : must be sent that way because low Paypal fee for buyer

Your privacy is very very important to us !! Except for cases where we comply with a lawful demand for information by law enforcement authorities, or attempt to secure relief in cases of customer fraud (such as credit card "chargebacks"), SAGAHOBBY will never disclose any personal information you provide us (such as your name, shipping address, e-mail address or telephone number), or any information related to your purchase history with us to any third parties. 

SAGAHOBBY is committed to customer service and will promptly address any customer claims of shipping errors, defects, missing items, etc. if we are contacted within 10 days of delivery at saga@sagahobby.com 
If bad thing happened , like missing shipments are also replaced or refunds issued if our designated delivery period passes without your taking delivery of your order. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from SAGAHOBBY, particularly without contacting us first. 
We will solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that's our promise! But it's your job to tell us a problem has occurred.
As such, not only will we vigorously contest any credit card "chargebacks" (refusals to pay) filed by customers or complaints with PayPal, but such customers may be blacklisted from using our service, meaning we will accept no further orders from them, ever. We also share information about blacklisted customers with other online merchants offering similar merchandise.

*Information on this page may be updated, changed, or amended without notice, last update : 2010-09-15